Warranty & Returns

Why Returns And Warranty Policies Are Vital

After sales services are vital in any company’s “happy customers Policy”, so we are going to please you, and set you free of any doubts regarding our returns and warranty process at swissreplica.cd. It is our priority at swissreplica.cd to make our customers happy even after years of purchasing Swiss replica watches from us. We have an exclusive two warranty for all our models. Can that make you happy? What does someone need other than that from a reputable company? We know it is peace of mind and trust that make customers happy. We know it and practice it all the time.

Warranty & Return Policies

Your satisfaction on this item is absolutely guaranteed! The quality and craftsmanship is always top quality, and we guarantee the value of this product. Since the late 90’s, we’ve had 100% extremely satisfied customers, as our amazing product speaks for itself. Here are some important reminders you should know about our return policies. Please read carefully.

*Exclusive 2-Year Iron-Clad Warranty on Grade 1 Clone Replica Watch Models.

  • All our watches now come with a 2 year warranty. We have experienced certified master watchmakers on retainer with over 20 years of experience working on Swiss watches. This service is provided to you free of charge for being a swissreplica.cd customer. If you have purchased a watch elsewhere and would like to use our jeweler then please contact us for more information.
  • Manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered.
  • You must email us with a tracking number after your product has been sent out so we can add to our files. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer.
  • If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In virtually all cases of manufacturers' defects, the products can be repaired.
  • Please insure your return. We are not responsible for shipping damages.
  • Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product.
  • Allow up to 1-2 weeks to receive your repair product.
  • The product is subject to final inspection before it is repaired/exchanged.

Satisfaction Guaranteed! - Refunds/Exchanges Policy

We are very confident that you will not return your watch.

But in the event that you decide to return your purchase.

We do not charge any restocking fees. You are only responsible to return the watch and box to us.

You have 7 days to return your purchase from the date you receive it. Please contact us for an RMA number and return address.

Please do not remove any plastic from the watch or the refund will be refused and voided.

As long as the watch is returned in its original condition you will receive a refund within 7-10 working days after we receive your package. Please note that extra gold or extra platinum orders are considered custom orders and are non refundable. We can allow exchanges for custom orders under certain circumstances.

  • The product must be post-marked no later than 14 days from the day you received it.
  • Please email us at: [email protected] or call at: +1 469 770 3799 to receive a RMA#. Please email us with a tracking number after your product has been sent out. When we pick up the returns, we will be looking for your tracking and RMA#. Packages without these numbers will be returned to the customer.
  • The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. The original plastic must be intact. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void. We can easily determine whether the watch has been worn as the protective plastic seals and green hologram (if present) begins to fade once the watch has been worn.
  • The product is subject to final inspection before your return is processed.
  • Please insure your return. We are not responsible for shipping damages.
  • Please allow 21-35 days for the credit to appear on your credit card statement.

For any further questions

Please contact Customer Support: [email protected] OR call +1 469 770 3799.

Please note: Customers who do not follow our refund policy and return a used/worn watch will be forwarded to our Collection Agency and the matter will appear on your credit report.